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Some Restaurants Spurn Food Delivery

August 8, 2017: 12:00 AM EST
A major trend in the foodservice world is home delivery of meals to people who don’t want to dine out, but also don’t want to cook. It represents a total of 1.7 billion restaurant transactions a year. Some restaurants, however, have said, “Thanks, but no thanks.” A main reason is fear that the meals won’t arrive in time to eat warm. Casual dining chain Texas Roadhouse doesn't do delivery, and even encourages competitors “to do as much delivery as they can so they can deliver lukewarm food to their people." Besides quality and temperature concerns, though, the company worries about staff preparing delivery orders at peak dinner times, when dining rooms are packed.
Samantha Bomkamp, "Delivery is the Hot Dining Trend, but it's Not for Every Restaurant. Here's Why.", Chicago Tribune, August 08, 2017, © Chicago Tribune
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