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Tesco Merges Two Customer Services Offices

June 21, 2017: 12:00 AM EST
British grocery chain Tesco is consolidating its Customer Engagement Centers (CEC) into one office located in Dundee. As part of the consolidation, it is closing the CEC in Cardiff by February 2018. The company said it expects the move to simplify customer service while maintaining quality through phone, email, and social media operations. Closing the Cardiff CEC will affect 1,100 workers, but Tesco expects to create 250 new positions at the Dundee office. [Image Credit: © Tesco ]
"Tesco simplifies customer service operations", News release, Tesco, June 21, 2017, © Tescoplc.com
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